9500/9530 Series and other FAQ's about BlackBerry

Application Loader Error

QUESTION:

When I use Application Loader from with Desktop Manager, I get the
error "No additional applications designed for your device were found."


ANSWER:

You must have your same handheld operating system loaded to your PC as
is on your BlackBerry, when you attempt to load other applications. The
handheld OS on your PC must match the handheld OS on your BlackBerry,
or you will be asked to upgrade to the OS installed to your PC.

1. Find your current BlackBerry handheld OS on your BlackBerry by
looking at Options > About. Normally the third line or the line that
begins with "v."

2. Find and download your OS here: Operating System Downloads Install it to your PC by double-clicking on the *.exe file which you downloaded, and allow the OS to install to your PC.

Also, make sure you have downloaded and are using the most recent version of Desktop Manager.

Desktop Manager Downloads

NOTE: Some users confuse this to think that the version numbers on the
BB OS and the Desktop Manager must match--that is NOT neccessary. It is
a two step process with two separate downloads and installations to the
PC. First, install Desktop Manager (came on your CD or you can download
it from the link above.) Then, download and install to your PC the
Handheld Operating System installation package. Make sure you download
the matching OS that's listed in your BB's Options >About. If you
download newer (higher number) version then the Desktop Manager will
want to upgrade the OS (takes about an hour.) If you download older
(lower number) version then DM may want to downgrade your OS (takes
about an hour.)

What should I do with App Error 523?

App Error 523 is a software hiccup usually caused by a 3rd-party
application that is not compatible with the BlackBerry device OS.


Follow the below steps to get rid of this error message:

1. Take the battery out and put it back in after 30 seconds or so

2. While the device is rebooting (or while the hourglass is still spinning), plug it into the PC

3. Then open the application loader and remove the 3rd-party application that's causing the issue

4. Worst-case is when you need to wipe the device using JL_Cmder. Follow the instructions here:

How do I wipe/reload the BlackBerry using Jl Cmder ?
link here


What to do next if Jl Cmder will not connect and wipe ?
link here

How do I backup my Third Party Applications on my BB?

Question: I need to wipe my device. I know how to back up my personal
data using Desktop Manager-Backup/Restore but how do I keep all my 3rd
party apps?

Answer: Backup and Restore your 3rd party apps using the Switch Device Wizard by following the procedure below!




1- Download and install the latest version of Desktop Manager 4.2 from here.

2- Plug in the device and run Desktop Manager.

3- Click on “Switch Device Wizard.”

4- Click on “Switch Blackberry Devices.”

5- Click “Next.”

6- Select USB: Your Pin.

7- Click “Next”.

8- Uncheck “User Data and Settings” and “Include Messages” leaving “Third Party Applications checked.

9- Click “Next”.

10- When it’s finished backing up the apps, DO NOT click “Next” or
“Cancel.” Leave that screen as it is and continue these instructions.

11- Search your computer files/folders for a folder labled with your pin number. Be sure and search in hidden and system files.

12- When you find it copy it to another location.

13- Now go back and “Cancel” the Switch Device Wizard. If you cancel
the wizard before copying the folder to another location the folder is
automatically emptied.

14- Now wipe your device as desired.

Your backup is complete.


Restore

15- When the OS has been loaded back to the device run Application Loader again and click on “Add”

16- Browse to the folder you copied with your PIN. Double click on the file named yourpin.alx.

17- This should add all your 3rd party apps to the apploader.

18- Finish the installation to load them to your BB.

19- Restore your personal data using the restore feature in Desktop Manager Backup/Restore




Note: If you are wiping the device because of a problem this procedure
may not be wise to perform because the cause of the trouble could
possibly be in one of the 3rd party apps.

How do I downgrade the OS on my BlackBerry?

1. Delete the newer OS from your PC by going to Control Panel >Add/Remove Programs.

2. Then download and install the older version of the OS. BlackBerry Operating System Downloads
3. Then locate and delete the file named "vendor.xml"

4. When that's done, simply plug in your device, open Desktop Manager
and run Application Loader. The loader will downgrade the OS.

How do I delete applications from my BlackBerry?

Want to delete an application from the device? Follow these simple steps:

1. Go to Options

2. Select Advanced Options

3. Select Applications

4, Highlight the application you want to delete from the device

5. Press the menu key

6. Select Delete

7. The device will ask if you want to reboot. Select YES

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